Effective Date: March 15, 2026
Last Updated: May 05,2026
This Payout Policy forms part of the Nestovo Limited Terms and Conditions and applies to all payouts facilitated through the Nestovo platform.
By using the platform, all users agree to be bound by this Policy.
1. PLATFORM ROLE
Nestovo operates solely as a technology platform and marketplace intermediary.
Nestovo does not act as a bank, trustee, escrow agent, payment institution, or financial services provider.
Funds collected through the platform are held temporarily for transactional processing only and are released in accordance with this Policy.
2. SCOPE OF PAYOUTS
This Policy applies to payouts relating to:
• property owners
• affiliates
• merchants or service providers
• any other user eligible to receive funds through the platform
3. PAYOUT ELIGIBILITY
A payout becomes eligible only when all of the following conditions are met:
• the underlying transaction is completed
• the applicable refund and dispute windows have expired
• no active dispute, chargeback, or investigation exists
• payout details provided by the user are valid and verified
Until all conditions are met, funds are not considered earned or payable.
4. PROPERTY OWNER PAYOUTS
Unless otherwise stated on the platform:
• payouts are initiated after successful check-out
• payouts are subject to a standard holding period of 5 business days
• holding periods allow for dispute review, fraud prevention, and payment processing
Nestovo does not guarantee payout timing.
5. AFFILIATE PAYOUTS
Affiliate commissions are payable only when:
• the referred transaction is completed
• the transaction is not cancelled or refunded
• the applicable holding period has expired
If a transaction is cancelled or refunded:
• related commissions are void
• previously credited commissions may be reversed
Nestovo does not guarantee payout timing.
6. MERCHANT OR SERVICE PROVIDER PAYOUTS
Merchant payouts are subject to:
• confirmation of order completion
• expiry of applicable dispute windows
• compliance with platform requirements
Nestovo is not responsible for delivery, quality, or performance of goods or services.
Nestovo does not guarantee payout timing.
7. DISPUTES AND PAYOUT HOLDS
Where a dispute, complaint, or chargeback is raised:
• payouts may be temporarily held
• funds may remain on hold until resolution
• holding funds does not imply fault or liability
Disputes are handled strictly under the Dispute Resolution Policy.
8. FAILED OR DELAYED PAYOUTS
Users are responsible for maintaining accurate and valid payout information.
If a payout fails due to incorrect, incomplete, or outdated payout details provided by the user:
• the payout may be retried
• additional verification may be required
• bank, processing, or intermediary fees may be incurred
• repeated failures may result in forfeiture or account suspension
Any fees, charges, or costs arising from failed, returned, or reprocessed payouts due to incorrect payout information are the responsibility of the user.
Nestovo is not liable for delays caused by banks, payment processors, or third-party systems.
9. MINIMUM PAYOUT THRESHOLDS
Nestovo may apply minimum payout thresholds.
Funds below the threshold may be carried forward until the threshold is met or the account is closed.
10. FEES AND DEDUCTIONS
Nestovo may deduct:
• platform service fees
• transaction processing fees
• applicable taxes or regulatory charges
All deductions are disclosed through the platform.
11. RECOVERY AND OFFSET RIGHTS
Nestovo reserves the right to recover, deduct, offset, withhold, reverse, or reclaim any payout, commission, incentive, credit, or amount previously paid or payable to a User where:
• a transaction is cancelled, refunded, reversed, or charged back
• fraud, suspicious activity, or policy violations are identified
• payment processor reversals or banking disputes occur
• the payout or commission was issued in error
• the User breaches applicable platform policies or agreements
Nestovo may recover such amounts from future payouts, wallet balances, pending earnings, reserves, or any other amounts payable to the User through the Platform.
12. NO GUARANTEE OF AVAILABILITY
Nestovo does not guarantee continuous availability of payout services and may suspend payouts for maintenance, compliance, or risk management.
13. TERMINATION AND FORFEITURE
If an account is terminated for breach, fraud, or misuse:
• pending payouts may be withheld
• funds may be forfeited where permitted by law
14. FINALITY OF PAYOUT DECISIONS
Payout determinations made under this Policy are final for platform purposes.
Nestovo has no obligation to advance, reimburse, or guarantee funds.
15. POLICY UPDATES
Nestovo may update this Policy at any time. Continued use of the platform constitutes acceptance of updated terms.
16. GOVERNING LAW
This Policy is governed by and construed in accordance with the laws of Jamaica.